Sleepmasters worst experience

I am so angry and so drained by the service that I received from sleep masters as well as their supplier Kiran Sales. I bought 2 beds that were delivered late last year just after Christmas. They have guarantee and warranty on their beds. With time, I could hear that the base has a funny sound and went to the store in Waterfall mall and they escalated the complaints to the supplier. They then sent someone to come and check and the inspector told us something inside the bed seemed to be broken, took some pictures and told me the store would contact me further. The store never got back at me until I kept calling and they would tell me that the manager would call me. Finally after about 4 calls on separated days, I got a hold of the manager. He told me he would try to follow up and get back to me. I had to call ba a couple of times before he told me that the complain was declined because the bed had a mark on it. The mattress to be exact. I don't understand what the mattress has to do with the base when it's the base that has a problem. I am paying them so well and they seem to fail me with a bed that is not even a year old... they are so quick to debit my account yet I have to go through so many hurdles only to be told I don't qualify for a complain because of a mark on the mattress. Of cause the mattress has to have a mark because we have been sleeping on the bed... like how is this even customer service... this doesn't even deserve a 1 star rating. It's a no star at all.