Sleepmasters Southgate Laybye ****

I responded to an advert we laybyed a bed for 12 months terms for R7000 in June paid R1500.In July we paid it off the balance. The store is in South Gate. Assistance are Sina the supervisee and Mpho a young sales lady. They say they don't have the bed we gave them a chance to locate still they cannot get us the bed. We asked them to give us a refund still we do not have our money. They do not follow up on customer issues. We have to call them with our airtime. They make excuses that they forgot.

Really this has to stop how this compinies are taking people for a ride. According to the NCA the policies governing laybye the stock had to be in store and set aside. This is not the case and they are misleading customers to make thier sale in this Covid 19,pendemic. This has to stop.

I have to follow up when are they depositing my money into my account whuch they told me it takes 10wirking days. It has passed the the 10 DAYS and when I ccalk the shop in Southgate they hang-up +***.

This is thier number and you can try it. They cannot give me thier HO number for some reason. I will be taking this further I am very furious.

Please assist before I blow a gusket.