Sleepmasters shallcross pathetic service...

On the 26 May 2018 we had purchased a bed from sleepmaster bed store in shallcross durban. During the payment process an error was made and they ended up getting paid for 3 beds when 1 was purchased. I had called the store for the error to be rectified and the manager had asked me to bring in the bank statement for proof of payment on the 29 May 2018. When i got to the store with the bank statement she then asked me for ID copies of my husband and mine which i did not have so on the 30 May 2018 i got the Id copies to them. My husband had 2 sign a form as he had did the purchase on my behalf and we were told it will be processed asap. On the 1 June 2018 the money was still not reversed so i called the store to see whats going on only to be told that the area manager only came in that morning and they will process the stuff that day. I am furious as the money owed to me is R7000 that suppose to be used to sort out other bills. They have really caused an inconvience to my life due to this delay. On the 5 June 2018 the store contacted my husband telling him we need to get an affidavate from the police station so that the money can be reversed... I am appauled at the inconvience the store is putting me through for my own money... Up till today i have not got my money and i am digusted with the service recieved from the store regarding the matter... I will never recommend sleepmaster bedstore in shallcross to anyone... I would like some answers about this issue i am facing and what actions will be taken to resolve such an issue!