Sleepmasters sells faulty beds beware

We recently purchased a bed from SLEEPMASTERS. That I would like to return and receive a full refund. The store manager Yclive Muavha store manager at Standerton SLEEPMASTERS is refusing to send the form via email. I have taken my plight to customer service *** they are not willing to assist.

Also bear in mind this is the second bed that will be collected because they sell faulty products to they customers. How can a bed that is less than 6 months old have springs making sounds or have a hill in the middle of it or you awake up with backache. To make matters worse I received a call from Bongani from SLEEPMASTERS tel:*** insulting me asking me how big are the people sleeping on that bed. Why are we not asked that question when we are purchasing beds from their store talking about customer service and rudeness. I have also informed numerous SLEEPMASTERS care centre agents and the manager Yclive that my mother is unable to come to the store may they send the form via email we will complete and refer the form back. Or when they come to collect the bed they can bring the refund form with. I have also requested a senior manager or reginal managers email address they also refuse to provide it. What type of store or service are these people running. .