Sleepmasters selling damaged products

Bought a Bed set and they delivered on 14/09/2021 at 12h15. upon unwrapping the mattress I found out that they delivered a damaged product. I contacted them at 1h40 to report and was told that a consultant will call me within 24hours. I sent a mail on the 16/09/2021 to advise again quoting the Ref no but till today no one has come back to me. Sleepmasters must not sell us damaged product and expect us to keep quite about it. When will they contact me to fetch their damaged product? I paid for my purchase in full and I expect quality.