Sleepmasters poor services

As a consumer I bought a bed 3 years ago, paying insurance, comprehensive consumer Goods cover, I complaint for 3 years regarding this awful bed and went to the store directly to complain they advised me im liable to pay R600 for a new bed, but im paying insurance, and goods cover, ive sent multiple emails to resolve this issue, they said they tried calling me alot of times, but never once rep**** to my emails, they only responded now when my contract ended in January 2026 after 3 years, Sleepmasters Are the most terrible and poor service ever, ive never paid 3 times the amount of a bed and they do not fulfill their kpi in responding to resolve customer issues, I lost my job claiming for my insurance they rejected me and advised it was a ******** dismiss from work, what does it matter to Abacus how I lost my job my contract states if I loose my job or disability or ****** or damage I can claim my money im paying for the bed and cover the outstanding balances, im behind R4200 since july 1 2025 I claimed and they rejected me, I advised them im paying consumer Goods of R2100 and insurance of R2500, and I advised Sleepmasters a year ago regarding a other bed, they never responded up till today, and they Handed my Outstanding balance over to JDM Debcollectors, I dont want this bed anymore I just want all my money back for poor disgusting services amd not resolving my issue for two years of complaining