Sleepmasters Poor Service

Good Day

Sleepmasters Online has frustrated me beyond endurance with the poor service or more correctly no service.

My story:

After discovering a problem with the base of the bedset I had purchased from Sleepmasters I advised them about it. Sleepmasters stepped up to the plate and they contacted me to advise they would be replacing the bed and gave me a delivery date if 09/11/2020.

The 9th came and went with no delivery after having had telephonic confirmation from a Nicolas that I was on the schedule. Since then I have followed up on the 10/11, 16/11, 19/11 and 25/11. Each time the complaints division contacts me with a promise that they will get back to me with feedback. To date I have had no feedback, delivery still not expedited. Very frustrating that you cannot speak to anyone but to a customercare agent.

Definitely not a company to do business with.

Regards Janis Potgieter