SLEEPMASTERS NEVER TAKE COMPLAINS SERIOUSLY

I have had issues with this store from day 1. I put Layby for a bed via their online portal. The first week of April I requested to cancel the layby and requested a refund, I spoke to Rikhail Jaganath , and he requested I send my documents for a refund which I did as requested. Then he came back to me and requested proof of payments please note we were approaching the Easter Holidays, meaning my query had to be parked until the Holidays were over. Had he requested all the documents in our first interaction my query would have been escalated to the finance at that time. So clearly their company does not believe in first-contact resolution. I had to keep on sending him e-mails to get an update. Then on the 17th April, he said the Finance team processed my refund and it will take 3-8 days to reflect in my account. I am not happy with their service, it has been ****py from the first day I put Layby which I will not go into details. This store has quality beds but their service is poor.. They don't take our concerns seriously. From the first week of April to the third week and I still haven't received my funds..sigh