Sleepmasters must be shutdown

I bought from Sleepmaster Southgate one of their best bed that they bride about a Granada model mid September 2020 and within 2 days the bed was uncomfortable and fell in. I logged a complaint via their call center within 2 weeks after the sale and was told that someone from the warehouse will call me back to arrange an appointment with me. I got the call after a month of waiting and the guys said they will exchange the bed within 30 days, to date I haven’t received any exchange and I have been taken from Pillay to post and at some point was told I have to pay a warranty fee to receive an exchange yet I complained within 2 weeks of receiving the bed. Sleepmasters doesn’t care of their customers right I’m unable to sleep well and this is affecting my work because I’m always sleepy during the day. Guys don’t buy from this company they poor quality of beds and don’t take responsibility of their business the people who you will receive good service from is the one at the front desk but the management is weak and useless very unprofessional bunch of ****s