Sleepmasters Moruleng Mall are ****s

I have purchased a bed at Moruleng Mall Sleepmasters on February the 26th 2021. From the beginning of this deal I have encountered challenges since the beginning. I was denied a delivery refund as I did collect the bed myself. After being denied the delivery refund I was told that the fund will be on "stand by " for incase the bed gives me problems or is no longer in good condition before the 1yr guarantee elapses then they can come and collect the bed with that refund which is ridiculous according to me. Now Since the beginning of this year I have been reporting to Sleepmasters Moruleng mall that the bed is in a bad condition that when I sleep its like I am in a whole and like I m sleeping on top of strings. Moruleng Mall sleepmasters keeps on lying to me that they will call head office to fix this problem but still . Everytime I am getting the same response and with an attitude as if like they own the shop and I m trying to be a bad and difficult customer. I bought that bed with my own funds. Sleepmasters Moruleng Mall didnt contribute any funds to the purchase of that bed, Why are they treating me like a villan here. I need answers as to what and how are you going to fix this because I am tired of being played by Sleepmasters Moruleng Mall, they treat customers unfairly. Either my bed is replaced or I need a refund . I dont know they still operating at Moruleng Mall because clearly they dont value their clients