Sleepmasters Menlyn

I bought a bed from Sleepmasters Menlyn in December, I am not to knowledgeable when it comes to beds so I went there the sales guy was very nice, he recommended a bed to me, I paid for it and it was delivered the same week, however when the bed arrived I noticed that it seemed very light, a little touch and the mattress shifts, so I went to the store (before the 14 days had lapsed) to see if I could return the bed and rather get a more solid one from another store, the manager told me that I could not return it however they can recommend another bed and replace the current bed and all I have to do is pay the difference plus the delivery. She told me that she would call me once the new bed arrives so that I can come and see it and pay, a week passed and I followed up with her but she said that it was still not there and that she would call me. It’s been 2 months now and I am sleeping on a very uncomfortable bed that’s caving in. I will never buy a bed from them again. To this day no one has said a word to me. Fast forward a couple months later and no one seems keen to sort my issue out, received the worst customer service from Tshepang, she had the audacity to comment on my weight and compare it to her, that time she probably weighs way more then me. Shout-out to the guy that tried to help that day and showed me other options. ATP I don’t even want a new bed from SM I will purchase a new one from a different store that’s much better quality than the one I received from SM.