Sleepmasters is the reason for my sleepless nights.

I bought a bed on 30 November 2024 with the hope of getting a peaceful rest. Instead, I got an incredible nightmare. On 04 December 2024, I received a call from a delivery man saying that they were on their way and needed my address to deliver. Later they indicated that they were in Denelton and would be late. Then they were all of a sudden in Haartebees. At 22:30 they said that I should meet up with them and get the mattress in transit. Yes. A delivery man said we should meet up at night in exchange as though doing some drug deal.

I raised this concern with Sleepmasters through their call centre. I called twice. The phone rang and I was on hold for a good 25/40 minutes each time. I raised this and requested immediate delivery. Not only was my experience not addressed, but these people still didn't deliver the mattress. They did NOTHING!!!!

Today I decided rather than to further prolong this unpleasant situation, rather I request a refund and buy a bed elsewhere because Sleepmaster clearly doesn't care. I need a mattress urgently and these people have the audacity to tell me that they are going to take 7-14 days to refund me!!!!!!!!!!!!!!!!!!!

This kind of response is on brand with their delivery man wanting to meet up and do evening meet-ups. SO *****!! SO IRRESPONSIBLE AND COMPLETELY VOID OF EMPATHY!!!!

I am now without a bed. And have no money to go to another service provider to buy one because Sleepmaster wants to further grief by not paying me back timeously.

Sleepmasters is the reason I am now having sleepless nights. Ironic isn't it?