Sleepmasters is a No No!

Getting a bed from sleepmasters was a bad idea. I made a laybye last year and when I moved houses late last year I called them to inform them that I have moved houses and changed cell phone numbers as well. I wanted pay up the balance as I urgently needed the bed and to do this I went online to locate their branch and found woodmead, drove all the way there only to find the branch had long moved. following day I went to the Olievenhout branch to make the payment and my card declined twice because the person processing my payment didn't ask me if I wanted extended period on my credit cards and yes the bank chanrged me for those 2 transactions. I further asked for them to check if my details on the system were updated since I moved houses and changed my numbers and I was connected to the protea glen mall branch which they confirmed my address was changed to my new address and that my new cellphone number is not appearing which I gave them my number again. I was told the delivery will happen within 48 hours and this was on the 23rd May 2018. I did not get any calls in 24 hours so I decided to find my old phone and charge it just in case then on Saturday I received a call on the old phone from protea glen mall that the factory cannot reach me and my response was that they couldn't reach me because they using my old number just as the lady. I further provided my details again address and cell number and she advised that they will deliver first thing on Monday 28 May 2018 a guy from the factory called my old number again and asked if they can deliver on Tuesday I said yes and out of curiousity I wanted to know what is the address he has and it was still my old address I advised the guy that my address had changed and he told me they will not be able to do delivery at riverside the factory that does if Rosslyn. I called protea glen sleepmasters to speak to manager and he was busy on another call , he picked up the call told me he'll call back without hearing what I needed to say and just gave another person the phone. I left my cell numbers for him to call back and I'm still waiting. Sleepmasters customer service is the worst I've experienced, I've been very patient with them and they definitely do not deserve any new customers. Giving them your hard earned money for such a terrible service and begging them to do what they supposed to do in the first place is ridiculous.