Sleepmasters ignoring 120-night guarantee and customer emails

I purchased a mattress from Sleepmasters on 16 February 2026, specifically because of their advertised 120-night sleep guarantee.

The mattress is far too firm and has caused ongoing discomfort and sleepless nights. I followed all conditions, including using a mattress protector.

I emailed Sleepmasters on 20 March 2026 requesting an exchange, and followed up again, but have received no response or even acknowledgement.

It is extremely disappointing that a company advertises a guarantee but then ignores customers when they attempt to use it.

I am now forced to escalate this matter further.

I would appreciate urgent assistance in resolving this.