Sleepmasters failing to replace a defect base

In January 2020, we bought a Seal Queen bed at Sleepmaters Wonderpark in Pretoria. The bed was making a noise and we reported it to the branch. They sent an inspector to come at our home and inspect the bed. The inspector found a defect in the base and recommended that base be replaced with a new one.

Since then, February 2020, to this day, 25 January 2021, we haven't received the new base.