Sleepmasters delivery

I bought a kenton bedroom suite on the 28/11/2019 and till today i haven't received it. I called the complains resolution everyday at 5 times a day on *** and they say they can't help me with anything as it's not they department. How can a complains resolution centre not be able to help. Eventually on Friday 13 December 2019 I got a call to arrange delivery for 16/12/2019. I waited the whole day and they did not arrive. I than again called the complains resolution centre and again they couldn't help, they said they procedure does not allow them. They than gave me a number of a warehouse where they said they could track a driver I called that number on *** and there was answer. When i started complaining from the beginning of December they gave me a number for delivery of which i have been calling from then till now and there's no response ***. I am frustrated and tired from this service to the point that i want to cancel my order and i want to claim my money and my airtime that i have been using to do follow up. This is unexpectable. I spent a lot of time and money trying to resolve this and the shop took my money and now they care about me. Im going on holiday on Saturday ans and I will be returning January. Should I not receive my order before than I am going straight to the ombudsman and I will claim my money back for the order, my airtime I used for following up and legal fee's.