Sleepmasters – Defective Mattress from Online Order, No Response

I purchased a bed online from Sleepmasters (Order #***, delivered 28 October 2025). Within days of delivery, I noticed that the mattress had uneven bulging and lumps.

Repair Request #: *** / CO-COZY-***

Timeline:

6 Nov 2025: Reported defect; received acknowledgment.

10 Nov 2025: Told repair would take 10–21 business days.

19 Nov 2025: Followed up; still no response.

As of 23 Nov 2025, I have not received any inspection date or progress update.

The bed is within warranty, and the lack of communication is unacceptable. Under the South African Consumer Protection Act (CPA), Section 56, I am entitled to repair, replacement, or refund for defective goods purchased online.

I urge Sleepmasters to act immediately and arrange inspection or replacement. Customers buying online deserve timely service and accountability.

Tshwaragano Precious Mtembu