Sleepmasters bed exchange

I bought a bed on 20/07/2017. In January 2019 I reported the bed for my warranty since I had problems with the bed and they promised to exchange the bed for me . I was required to deposit R550 which I had done on the 23/01/2019. Up till this date my exchange bed is not delivered and when I go to the shop for feedback I am always to wait since my claim is being attended to. Ref No: SM/Slee/ ********** 2/1289.