Sleepmasters and Sealy shocking service Lakeside Benoni

Good day,

I would like to express my experience with purchasing your product.

My Fiancé and I went to sleep Masters on the 30/08/2023 and the service we received was good and we left and waited for delivery.

The delivery happened the same day. We then started to hear the springs in the mattress and realised it can’t be, so I logged it a few days after we have had the bed.

A woman by the name of Thulufelo from Bravo Brands called me the 7th of September.

She then asked me to take a video of me rolling on the bed which was weird for me. We have a King size, so I was asked to remove the mattress off the base, when I done so it made a hole on the mattress.

Thulufelo then asked me to take pics and send it off to her.

The 12/09/2023 I received another phone call from Bravo brands but a different lady and asked to roll on the mattress.

I did that and sent the video off.

On the 18/09/2023 I sent a message to Thulufelo asking the status on the situation, she then told me to contact the store.

At this time not once have I dealt with the store so why should I contact them now, so I asked her to get the manager to call me and no response.

On 19/09/2023 I sent another message to Thulufelo and the message was read and ignored.

On 20/09/2023 Thulufelo sent me a message saying she sent a mail to the store and asked the store to contact me .

On 21/09/2023 still no response from the store, I then called the store, and they told me the system only updated on the 21/09/2023 for the exchange status.

This is what I find so bizarre, I asked when the new bed will be delivered and old one collected the manager of the store told me that cannot happen, and I must wait for warehouse to call me.

I insisted that no one has called me so I doubt they are, but the manager was so adamant that she cannot call anyone to get info on when it will happen.

I asked Thulufelo for the complaints department details and still she was not prepared to give me the info.

On the 23/09/2023 the delivery Guys just arrived, so we had to leave what we were doing to get back home for them to be assisted, which was a huge inconvenience.

So, they left and we started to put the legs on and realised another hole and there was 2 different base types.

The service I received from the store and Bravo Brands which I believe represent Sealy was pathetic.

I do not want this bed anymore and I want a full refund including the delivery fee of R350 that was paid, amount of R9850. This has not been handled the way it should be, and I do not feel I should support neither Sleep masters nor Sealy.

Please make sure the bed gets collected and a call gets to me on when they deliver otherwise you will come here and will not be allowed in the house and will have to come back again.

The money must be refunded to me instantly as I paid it.

I believe this will now be resolve as if it does not, I will take this further to the ombudsman

Good day,

I have not yet received a refund nor have they collected the bed. I spoke to Bulelwa from the store now and she is the most *********** person i have dealt with, she does not let me speak and over speaks me all the time i firstly called and when someone asked she told me that Bulelwa was not in today and i believe she did not want to speak to me and was avoiding me. The service is shocking and I cannot believe this has happened.

I will be going to the ombudsman now and I will put this over social media so the store can feel as if this is now ridiculous.

Social Media and Hello Peter will hear about this and I will extend this by sharing it all over.

This is not good for Sealy, never mind Sleepmasters.

If this bed is not collected and my refund is done by Friday I will drop the bed off in front of the store and set it alight. Please do not take me as a joke or this as a joke.

I will make sure that you deliver a new bed plus a refund is made. Do not tempt me.

Regards,

Andrew

Still to date im struggling, do not go to sleep masters in lakeside Benoni as they will not be there to help you and will lie to you.

The manager Bulelwa is *********** and always over talks you to show that she is in charge service is shocking.