Sleepmaster will give you nightmares

Lay-by made in January of last year. Bed delivered December 2023 if not November 2023. To date I have already had 1 exchange which means I am on my second base for my Sealy cavalli set. I have logged another call as my base is warping again, of which I knew nothing about until the staff member from so called Sealy now known as Bravo Brands told me the base should not do this. The Area manager at the time Aadil advised this has never happened as I happen to bump into him in the store after I was told by the sales assistant Bolekwa I'm out of warranty. Any way spoke to Aadil he will sort it out and then the exchange took place as this was news to him he never had this type of issue. To date I was in contact with the new area sales rep. The now regional sales rep Aadil and all they is to push yet another base on me. Delivering a base to my house I know absolutely nothing about. I'm bring shoved from the store to the manufacturers no on is taking accountability. Angelique works at the N1 city branch sleep master helped and said Marli the now area rep was supposed to contact me and I haven't heard a word. I am just chatted to Aadil the regional sales representative and the moral of the story another exchange was authorized for the same vase that's going to do the same thing and no one seems to care about inconveniencing me at all. No apologies no sorry for the bad service or apologies that the product is not at its best quality.