Sleepmaster (Vangate Mall) Defective Sealy bedset

We bought a Columbia Sealy Double bed with base for R7500 cash from Sleepmaster (Vangate Mall) in the beginning of Nov 2022. The bedset was then delivered to us in about 2 days later. After about 10 mins of receiving the goods, we noticed that there were stains on the matress and that small pieces of material on the sides was ripped. We immediately contacted Sleepmaster (Manager Madelaine Haynes at Vangate Mall) to inform her of this. We sent her pics etc and was told that we would get another Bedset, just needed to get the driver to go pick up another set to bring to us.

Then early in Dec 2022, the driver brings the wrong bedset (He brought a queen set instead of Double), upon which he then immediately took it back. Luckily we checked this before the driver left our house. We were then told that unfortunately the factory was closing for Dec holidays, but we would get our replacement set in February due to factories opening late after holidays.

We followed up with Madelaine Haynes numerous times, only to find out now that she has only logged our complaint in February and she is now saying that we shouldve checked the page before signing it the first time. The delivery driver said that we should sign for receipt of the bedset, which we did do so. We were not informed that signing for delivery, would also mean signing to say that there were no defects with the matress, which there clearly were. Now we got a call from Denver (works for Sealy), promising that he will replace the bedset in 2 - 3 weeks. Im starting to think that these people have no intention of replacing the bedset, due to all the delays and postponements. Horrible experience and will never buy there again. Jeremy Swarts and Jillian Swarts.