Sleepmaster - Patethic Service, NEVER AGAIN

First time buyer at Sleepmaster and will never ever recommend anybody to this company. Pathetic service I have ever received in my life. On the 28.04.2018 I went to purchase a purchase a bed at the Southgate store when I got there the sales person told me don't buy the bed on special and recommended another bed which I agreed and purchased. Rebecca the store manager confirms that on the 02.05.2018 the warehouse would deliver my bed, never happened followed up with the store the number just rings no answer. Anyway they deliver the bed on the 04.05.2018 the same day I opened the bed in the afternoon and there was a defect on the mattress and next day I logged a complain with the customer service. the call centre person could not help as the invoice or something was on the system and he advised he was going to open the ticket once he gets the details from the store. On the 09.05.2018 I called and spoke to the Call Centre Manager - Patrick and he checked the status on my query and it was not opened, I then asked for the recordings and only to find out that the person I initially logged a complain goes on leave and does not do anything further. Patrick then helped me open a ticket. Eventually I called and asked for the bed to be collected and a refund to be process. Spoken to Simon who only listened to conversation and did not do anything further or follow up, goes on leave on the 17th and 18 May and leave the query with Nomsa to resolve. Simon promised that the refund would be speedy from his side. still no response, As for the Manager Rebecca not sure if this is a company phone but she just does not answer my call and also blocked me from watsapp when I requested Simons number.

Never again. If I would publish this to everybody in South Africa to make them aware of the after sales I would gladly do that but would gladly say that Patrick in the Customer Care is most efficient person to liase with.