Sleepmaster Online Worst Customer Service

I made a Lay-Buy online on the Sleepmasters Website on 12 January 2023 and paid R850, they also sent me an email with my reference number as well as a sales order number. Then I made further payments of R500 and R1500 on 15 and 23 January 2023, respectively. Furthermore, on 15 February 2023, I made another payment of R1000. But from January 2023, they have failed to provide me with my statement of my lay buy account. I called their phone line 3x they gave me the same response we will send it they never do, I went on their Facebook page and sent a message to request the lay buy statement they asked me for the reference and sales order number which I provided but they never gave me the statement, now they ignore me or blocked me as they do not respond and I cannot send them messages on Facebook. I also sent over 6 emails to their email address they first acknowledged my lay buy and sent me sales and reference numbers but they promise and it is over a month no lay-buy statement. I even requested a refund if they are failing to give me proof of how much I have paid in case they know what is wrong but refuse to divulge.

Regards, Mashinini

Regards, Mashinini