Sleepmaster Bed *******

I have purchased a bed in 2020 from Sleepmaster Shallcross in Durban. I lay-byed the item in Feb 2020 and paid for it in full at the end of July 2020. However due to covid there was delays in delivery and after much back and forth with the store, we eventually got delivery in September 2020.

It's been a nightmare since day one, the matteres is made so poorly that it actually sinks, we have had the matteres changed about 3/4 times in 2021 and 2 times in 2022.

We are now at a point where the matteres is hollow on the sides we sleep, and the side of the matteres bulges out and both my husband and I can't get a good night's sleep. We have been for countless treatments due to back aches caused by the bed.

We paid roughly R8000 for a product which cannot last longer than 12 months.

In my recent complaint, I get a call from a guy in the restonic factory in durban today telling me in order to change the matteres I must pay R1680. I questioned why should I pay more for something which is being changed every 6 months and he said to me that I bought the bed in 2020 and nw the matteres is in warranty.

No where was I informed that I would have to pay for something if it's in warranty and further to this, the matteres is a defect from day one and it does the exact same thing.

We just want to get a decent night's sleep without having the back aches. (Btw we turn our matteres every 2 week to prevent this from happening but yet it does the same thing)