Sleepless nights over a BED!

Ideally, they should not even be getting a one-star rating. They have one of the worst online sites, whose functionality is really bad, especially from a cell phone. Their marketing lies and when you point it out to them e.g. 'your delivery will arrive within 2 to 5 days. If you’ve selected a Special Order product, your delivery will take between 10 and 15 days this changes to working days, which adds a lot of days if you're working on a timeline. Their "customer resolution centre", when they finally pick up the phone and don't cut you off at least twice before picking up can't resolve anything. Then they say they will give you a reference number which will be sent via SMS or email and that never happens! You have to call back for that and the number looks and sounds like it is made up to pacify you. I then phone their head office in JHB *** (for those of you who want to try it) they transferred me through to a phone which rang and rang until I was cut off! So after all that money all I have out of the deal is the fitted sheet with NO bed! Really bad customer service and follow-up, a terrible site which is not user-friendly, hate to think what my bed is going to be like when it finally arrives if it arrives!