Sleepless

I bought a 183cm Seattle firm bed from Sleepmasters in Protea Glen Soweto (Nomsa-Sales assistant) in January. The bed arrived 3 weeks late yet I was told it would be same day delivery. Three days later I noticed the bed was squeaking and a day later I noticed sink holes on the bed. I then went back to shop I bought it from and laid a complaint. I was assured that the matter would be resolved quickly. Fast forward to 6 months, countless phone calls and four complaints later (with this being the 5th) I still find myself with the same problem. On Thursday 16 July 2020 I received a call from Tarryn Smith whom I explained my problem to and said she would escalate the issue to Matshidiso (her manager). I'm still to be contacted by them and still waiting for my bed. This is especially annoying as I took the bed on credit so I get communication on how my account is looking yet no one seems to be as concerned about the service after the money has been paid. Sleepmasters doing a very bad and disgusting job of "...upholding the Consumer Goods..." and especially the "...Service Code...". I constantly wake up with an aching back and that's if I'm able to sleep through the night.