Sleep masters poor service and unprofessional

("Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies")

Above statement is sleep masters return policy. I returned the bed because I was not happy with it. The bed was a Harzard to my toddler and I could not keep up with moving and fixing the bed every minute I come Into contact with it. The mattress was very light.... the bed would shift when my toddler gets on it. Poor value for money aswell.... and on your policy you did not specify that you have a right to withhold my money. Today marks 4 weeks 2 days since I returned the bed. And no one has ever contacted me to keep me updated about the refund process until today. Kindly revert back and refund me.