Sleep Master south gate

On the 07. 11.2018 I went to south gate mall to buy a bed. I payed a total sum of R7498. 00 with a cash card, then they said they were going to place an order as I was looking for a different base cavern, then the manager promised that It will be at the shop in 10 days time, I will came to fatch it in store in 10days time. After 16 days I went to the shop to find out what was going on, as they were quite it was on the 23rd of November 2018. When I asked the manager whey the bed was not delivered until now he said, I should not came n take my frastation out on him,I talking him that my frastation was him not delivering as per agreement. He was rode to me then he phoned and said the bed will be in store on Monday the 26 .11.2018 then I talked him Monday I was going to come to store to fatch the bed. Monday they phoned n said they don't have the bed then I talking them I was going to come to the shop to council the order when I got to the shop they told me the manager Mr Nollen went off at 16:00 I explained that I'm here to make the councelation as I said over the phone earlier on. They talked me to bring the bank statements along. I went and brought the statement they made me to sign the councelation farm I did. The following morning I phoned head office I spoke to a lady called Nicole which she refused to give me her surname it was on the 28.11.2018. Until today they have not payed back my money into my account please held me with this bad service and the problem at hand.