SLEEP MASTER REFUSING TO UPDATE MY ACCOUNT WITH CREDIT BUREAU

Dear TransUnion and Ombudsman I refer the above-mentioned matter to your attention as i was never assisted accordingly by Sleep masters (JDG) ,

Sleep master listed a default under my name of R3 602.00 which when I called I was advised that the amount is was for arrears and the account is no longer with them is with the personal debt collector (Marius) copied on this e-mail, I immediately contacted him to pay the amount and I paid R 3 603.00 immediately after he provided me with the banking details.

He advised that the payment will be updated within 3 to 4 business days of which yesterday when I called yesterday he advised that on his side it is update but for the default listing of R 3 602.00 to be removed I need to contact sleep master for them to update my credit bureau account status.

Unfortunately when I contacted them today I was pushed from pillar to post and was advised that the default cannot be removed, my question is by law is it not clear enough nor evident enough when the payment has been made and subject to the status of my account shouldn’t that be updated in terms of national credit act my credit information is subject to an update when financial amendments have been met to compromise conflicting mis-interpretation of my credit profile.

Now that I have paid the default listed on my credit profile and they refusing to update the amount accordingly aren’t they misleading my information in terms of the act? Evidently when the amount is paid and they refuse to remove it aren’t they providing publicity of false information of my credit history?

I am well aware of my credit transaction with them but when I made payments to update my account with them and they are refusing to update the account on my credit profile, that violating the image and accuracy of my credit history and it is against the law.

kindly refer to the attached communication I send to them still today I haven’t got any response from them which is despicable behavior not to respect a consumers credit history and personal information.

My ID Number ***080

Your assistance will be highly appreciated.

Kind regards