Sleemasters-Disgusting service

Good day. My wife Lily Folscher ,bought a base set from Sleepmasters online. last week 27 November 2020. There was no confirmation/reference sent to her on that day. She contacted their Customer Resolution Centre that same day and was advised that they are offline and cant help. She called again on Saturday and was told the same story. Late Saturday she received an Sms from Sleepmasters to say that delivery of the base set will be on 01/12/2020. My wife took leave especially for this.On Tuesday 01/12/2020 she called the Customer Resolution number yet again and was told that they are still offline. My wife advised the Consultant that she had received an sms with delivery for Teusday 01/12/2020. The Consultant said not to worry as the driver will call an hour before delivery. By 4pm there was still no communication. My wife called the Customer Resolution Centre yet again and queried. The Consultant said that she will let the Warehouse know and that they should contact me. By 4.45 pm she was still not contacted and called the Customer Centre again. She advised the Consultant that she especially made arrangements to take leave for this and she was stressed and also taht it was costing her to call them every time. The Consulatnt said their warehouse closes at 6pm and they might still deliver.She also stated that if they have not delivered by today, that my wife must call the Customer Centre in the morning. My wife was very upset and she explained to the Consultant that this will incur more costs and that she expected them to honour their word. My wife sent an email to them on Tuesday 01/12/2020 and laid out her compalint. She got a response to say she must contact the Store she bought it from. By Wednesday mid morning there was still no contact from the warehouse or their Customer Centre. My wife again contacted the Customer Centre and sent and email as well. She received an email response to say a complaint was lodged. She thereafter made more calls to the Customer Call Centre and they said they also logging a Complaint. Today is Thursday 01.30 PM 03 December and still no delivery

If my wife had known she was going to encounter this type of unproffessinal service from Sleepmasters, she would not have supported them.

Regards Ernest Folscher