Service Failure

November 2023 I have been dealing with the sales consultant for over a week He confirmed the pricing in writing on whatsapp When it was time to pay, he then advised he gave me the incorrect price and it would now be a R1 000 more He kept promising that he is trying to sort out with his manager He then said he was taking it up with his regional manager Eventually advised he cannot waiver the extra cost I logged a complaint on their website and was told i would be contacted within 24 hours. I was only contacted 48 hours later by the regional manager who claims he never new about the complaint and its the first time he is hearing of it. At this point, not sure who was lying or telling the truth, but they lost a sale purely based on principle.