Seattle Queen size bed

Feedback on customer complaint for a bed I bought in 2018. So I was told there have been change in management since lockdown and the previous management did not capture my complaint.

Considering the fact that I was even told to send my photos to sleepmasters messenger and Twitter account yet did nothing on their side.

The current manager says she can't help me as she is not aware of anything meaning my complaint was not part of the handover.

I am now told there is nothing they can do as the bed is out of warranty. But why did we have to drag everything till the bed was out of warranty? I am so angry and feel like I was taken for a ride. I can't believe I spent my petrol and time to do more than 5 follow ups just to be told the complaint was not captured.

I just want a replacement or my money back, is that too hard to ask for?