Said heartbroken and stressed.

Hi, I am very angry, sad and haert broken. I bought a Queen bed at Sleep master Pretoria Vander Walt on the 3rd of June 2020. I was promised that my bed will be delivered on the 6th, I arranged someone to expect a delivery as I was going to work. To my surprise no bed was delivered. I call the on the 7th I was told on the same day they are disinfecting since they have a Corona case at the warehouse they will update me on the following day. The following day no one called. I called the on the 9th and I was told to expect delivery on the 10th Friday. Today I woke up awaiting for delivery again time went by and as I realised that delivery is not caming since no one is calling. I called them at Pretoria Vander Walt branch to my surprise I was told that the Bed I bought was out of stock expect a delivery on the 18th June 2020. When I asked why I was not told this from the start, the people kept exchanging the phone with one another, when one person was talking to me on the phone I could hear another talking on the same issue at the back, I asked them if they could check the Bed in other branches, they agreed and said they will call back. I have never experienced such arogent and rude treatment to top it off they dropped the phone on me. I went to the nearest branch to ask if it was possible to make a transfer if they had stock, at this nearesr branch they said no problem as long as I have papers that I was given after buying I provide and I called the Vander walt branch they spoke to the sales person at my nearest branch and ended up dropping again. I was hoping to find a solution after the call was dropped the first time. I wanted to exchange for another Bed off the same price at my nearest branche they refused and dropped the phone for the second time. When I called and asked for a refund I was told to bring paper work and wait for 21 days. What pains me is that I paid for the Bed, I'm sleeping on the floor in winter. If I was told that there is no stock from the start I would have went elsewhere.