******* and POOR CUSTOMER SERVICE

My aunt paid R900 to laybye a bed. She passed away in April. We submitted all the documents that they wanted and until today we haven't been refunded. I have been speaking to the store manager by the name of Ntombi who called me today telling me they want a letter from court. How can a manager not know what documents are needed? The company just doesn't want to give us our aunts money. I will never buy nor recommend anyone to buy there. IF YOU DIE YOUR FAMILY WILL GO THROUGH THIS SERVICE FOR LONG