Replacement Mattress Has the Same Defect – No Response from Sleepmasters

I am extremely disappointed with Sleepmasters and the quality of their product and customer service.

I purchased a bed in January 2024, and by September 2024 I had to exchange the entire bed because the mattress had already started sinking and became very uncomfortable. Unfortunately, I am now experiencing the exact same issue with the replacement bed. The mattress is once again sinking and causing significant discomfort.

I contacted their customer service and was told that my complaint had been escalated, but I have received no feedback, no inspection date, and no update on what is being done to resolve the issue. The lack of communication and urgency is very frustrating.

At this point, I am very disappointed that I am dealing with the same problem twice in such a short period of time, and still not getting any proper assistance. I would not recommend Sleepmasters based on my experience so far, as both the product quality and after-sales service have been unsatisfactory.

I am still waiting for a proper response and resolution.