REJECT BED/ STRUGGLING TO GET MY REFUND

Good day I am so disgusted with the service I am receiving from Sleepmasters. Myself and my husband bought a bed from them on 13/10/2022, we advised that we will collect the bed in week of the 26/10/2022, they told us that they will have bed ready for us and we can collect anytime in that week. We got married on 29/10/2022 on the 30/10/2022, I contacted the store to advise we on our way to collect our bed. They lady advised that the bed has not yet been delivered to the store, we then had to sleep on a blow up mattress due to them not delivering as they should have. We then received the bed the next day at 7pm due to the driver getting lost or something he had his own stories and my husband told him he will deliver as we will not be sleeping on the floor again. On 11/11/2022 I took off my sheets on the bed and the mattress protector to clean it then I noticed the foam pieces coming out on the side of the bed, sent pictures to the sales lady, she put in complaint on their system and told us inspector will be in contact with us. On 22/11/2022 I went to the store to ask what is happening I have not received call, she then contacted their supplier, they then called my husband and said they going to exchanged the bed. They then contacted me the Friday of 25/11/2022 asked if they can do the exchange the Saturday of 26/11/2022. I told them we wont be home they can do the exchange on 03/12/2022. I then waited no one collected. On 9December I have been in contact with the store again and sent through a complaint regarding I have not received any swop for the beds, I then requested the my money to be refunded as this is the worst service I have ever received. Now I have been told they first need to collect the bed before they can refund my money, on 15/12/2022 I told the sales lady I am not going to wait for them to collect the bed before I get my bed back, since they suppose to collect the bed since I put in the complaint on 11/11/2022 and they didnt, I had to follow up all the time, so why should I wait for my money since they cant collect their bed...I told her I want my money as I need to buy me a bed.. the beds are currently on promotion , what is going to happen if the cost go up, who will be paying the difference?????ALL I WANT FROM SLEEPMASTERS IS TO GIVE ME MY MONEY BECAUSE THEY ARE INCONVENIENCING ME NOT ME THEM...THIS IS UNACCEPTABLE. THE BED HAS BEEN READY FOR COLLECTION SINCE DAY 1. I WAS ON LEAVE THE TIME I PUT IN MY FIRST COMPLAINT AND IF THEY TOOK THEIR CUSTOMERS COMPLAINTS SERIOUSLY THEY WOULD ACT IMMEDIATELY, I ONLY WENT BACK TO WORK ON 22NOVEMEMBER SO IN THAT TIME THE BED COULD ALSO HAVE BEEN COLLECTED BUT DUE TO THEIR POOR ****TY SERVICE THIS BECOMES THE CUSTOMERS PROBLEM NOW I CANT GET MY MONEY TILL THEY COLLECT THE BED. I AM ****ED OFF AT THIS COMPANY