Refuse to cancel my laybye

<p>I never experience such terrible experience in any of the retail stores I have interacted with in the past. I have made a lay bye in store 5-6months ago. I had unforeseen financial crisis and I went to the store to cancel as it was clear to me that I will not cope under my current circumstances. I have done a number of transaction with JDG in the past and I have never experienced such terrible service. The manager there was hard on me like I was asking for child support where instead I was only asking to cancel my lay bye and get my money back.</p> <p>I spent a good 2hours there and wasted over R200 airtime calling head office and everyone I call keep referring me back to the store where it was clear that I was not going to get any help. She even call me stubborn and uncooperative. I ended up leaving the store without any joy. I have lost my hard earned R1000 to Sleepmaster. Now I do not know what to do to get my money back. This is a day light *******!</p> <p>I transacted with the store now they tell me I will get help from the head office and head office is refer me back to the store. This is not the good way of doing business, and yes I will never refer any of my friends and relatives to the business.</p> <p>In the end I will not rest until I get my money back in full plus the costs I incurred in getting it!</p> <p> </p> <p>Thanks to Julia Bretch for ****ing up my JDG experience.</p> <p>Store T130 Sleepmasters Springfield2401</p> <p>Shop 203A Springfield Retail centre</p> <p>Durban</p>