Refund

I am very much disappointed and inconvenienced with the service of Sleepmaster in Ladysmith (Machison street). On 18 September 2023 I lay-byed a bed with the amount of R2000 assisted by Nomfundo Mkhize. Due to personal reasons I came back the following day 19 September to cancel the lay-by. I was informed that there would be a fee that would be incurred - which I wasn't happy about because it was a matter of few hours. Up to this day-over a month I haven't been refunded 😡. There is no communication whatsoever. I am so inconvenience and frustrated. When I took time to go to the shop yesterday I was told they don't know why I am not funded and nothing was done still . 😡😡😡😡😡