Poor Sleepmasters Service

I purchased a bedroom suite online and paid fully for it on 25 November 2020. The delivery was fast, within two days on 27 November my order was delivered. When opening the packaging on the bedside stands, halfway through I could see severe damage. Since it was just before the weekend, I only phoned in on Monday 30 November and received Ref: Sm-kent-*** with a commitment of delivery of replacement soonest. I received 4 sms' that delivery of replacement would be done on Friday 11/12/2020. My husband put in a days leave to receive the replacement... it never arrived. Phoning in on Monday 14/12/2020 Thepiso who was the customer service consultant seemed to have the least interest and I insisted to speak with a manager. Tshepo Maketekete then assured me that he would take personal responsibility of this matter and delivery. I received phone calls from 2 different people at the warehouse on 15 and 16 December confirming that I will receive delivery on 17/12/2020.

It is now 6:43 pm on 17/12/2020 - another day's leave that I had to put in to receive the delivery and NOTHING! Not a call, not a sms, not an email - just NOTHING.

I find Sleepmasters service to be appalling!

I will not be home tomorrow and like before I will most probably get a call from the driver that is a day late AGAIN.

No one seems to care about client service at SLEEPMASTERS at all. Just about making a sale, poor handled products that have severe damage and poor replacement policy!