POOR SERVICE ON ITEM BOUGHT

I have bought a bed on a special I have already changed the bed within 6 months. Now I am complaining again. That bed has been discontinued I have been dealing with SAMA but she has blocked me on whats app. They are trying to get a base. But myself not sure if problem is with base or the matress surely they should give an alternative bed especially if the the branch manageress confirmed that this certain bed is good, due to being able to take kids jumping on bed there is a 5 year guarantee and I am struggling to get another bed from Nelspruit Sleepmasters and the GROOVE Nelspruit Sleepmasters. If anyone can assist me with the worst service I have ever received. Thanks ***.. If bed discontinued they should go to the bed that follow that price range even if next price range. Reason why bed is discontinued. Being blocked that even worse