Poor service from "Useless Moruleng Branch"

We purchased a Bed From Moruleng Branch December 2019. We do not use the Bed on regular bases because we stay in Gauteng the the is in Moruleng. The bed is of poor quality because we have not slept on the bed for more than 3 weeks and it is already making horrible noise.

We went to Moruleng branch (or should I say useless branch) in October 2020 to launch the complain. To my surprise they told me the bed is for kids which was the first time I heard of such. They suggested that we should upgrade which we agreed. They claimed to have lodged this with the Head Office which I discovered to be a lie in December 2020 when I contacted the head Office, and there was no such case.

This month we then received the message, to alert us of a delivery that is to take place on the 9th Jan 2021. I then called the head office to clarify that we wanted to upgrade the bed since we were informed that the bed is for kids hence the poorest quality. The lady I spoke to advised us to reject the bed when delivered so that it goes to back to warehouse and communicate with the store to facilitate the upgrade. She also indicated that should the store have a problem they should call head office.

I sent my sister to communicate with thee "Useless Moruleng branch" and they also advised her to do the same. The bed delivery was rejected, to our surprise when she went to complete the transaction the same "Useless Moruleng branch" could not help and even refused to call Head office as it was advised.

This morning we received a call from Warehouse telling us another story.

Can you please resolve this mess.