Poor service

I had recently made a purchase at this store around October and collected. My bed on the 14th of January 2026 and I hadn't unwrapped my bed yet cause I was moving on the 16th when I took the plastic off the bed I found the bed was damaged it had a slit on the side when I checked the plastic it had no visible signs of damage when I tried to contact the store I spoke to the lady that sold the bed to me she said she would speak to her manager when I made a follow up call she told me that her manager said that they would not be able to assist me with anything mind due I had only fetched the bed on the 14th till today I have not gotten any feedback or any form of assistance