POOR SERVICE AND QUALITY

i bought three beds form this company three months ago. the other bed got damaged in the first month. i called the company and they decided to replace it. the second bed is giving me the same problem. i have since requested to return all three ang get my money back. they are telling me that is not possible. so i must remain with faulty beds and they keep my money, i am still awaiting for them since i checked on them last week. there is no call or any update.