Poor service and no care in the world

Hi, Although this was not the first time I have bought a Bedset from Sleepmasters this time I’m extremely dissatisfied. I purchase a Serta Anthena King size Bset from Sleepmasters (Sky city mall) on the 09.03.2026. We waited and then a week later the bad was delivered. Upon delivery the bed when bed was assembled and installed. I immediately questioned the legs stability of the bed and I was told that there were going to be stable once we started sleeping on the bed. From the first day when we slept on the bed, we started have issues with the legs of the bed they started coming off and some of them not holding firmly to the bad. This started getting vey irritating when we were tiding up the bed because we had to move the bed and the legs will always come off. I immediately communicated this with the store which I was told that they will send the driver to come and check the bad. I even went to the store a couple of time and reported the issue, but I was told the same story that they will send the driver. Because of this now the two of the legs are now broken which make the bed uncomfortable and unstable. I find this to be very frustrating giving the amount of money I spend to purchase the bad and especially because of the precautions that we took making sure with purchase the right bed, that can take our weighs, is big enough and it is a trusted brand. It’s said that to have a good structure you need a strong foundation which is clearly not the case with this bed. I mean how do you design a bed that can take a weight of 150Kg but what is supposed to be holding the structure is not stable. Its been for weeks since I reported the matter to the Sleepmasters Sky city and two weeks since I reported to sleepmasters head office. To this day no one has contacted me to advised me on the next step.