Poor Service

I bought 3 beds last year June, they are not in a good condition. I called their call centre *** to lay complaint on the 26 Feb 24 and was told it will take 14 days to resolve the matter. I need to send images to ***. I did sent the images and my ref numbers are SM-SLEE-*** and SM-SLEE-***. I called today for a follow up and was transferred to a very arrogant Manager in Alexandra Branch (Pan). I need her superior to listen to that call and advice on the level of arrogance and service received from this lady. I do not need the bed anymore, i need a refund. I cannot tolerate the level of service, i will go elsewhere.