Poor Service

I am extremely disappointed with the poor service I’ve received from Sleepmasters. I paid off my lay-by for my beds over three weeks ago, and to this day, I have not received my delivery.

Despite several emails and follow-ups, I’ve received no proper feedback or updates — only vague responses saying I will be contacted once the delivery is ready. It’s unacceptable that I have to keep chasing for answers after making full payment.

This experience has been very frustrating and has completely ruined my confidence in Sleepmasters’ customer service. I sincerely hope they improve their communication and delivery processes because this level of service is not what paying customers deserve.

— Rosy J.