Poor Restonic brand/product (Sleepmasters Seattle MK2) And Bad Service

I am very disappointed with their brand Seattle MK2 and the service I got from their supplier agent. I bought two - 3/4 Beds around April 2019 at Brits Branch and one double bed around May 2019.

On the 5 January 2022 I have logged a complain with Brits Branch complaining about both beds are sagging, strings(wire) are out and 1 of the base is broken. The sales lady in Brits created a complaining ticket with their supplier (Restonic) and the agent from Restonic by the name of Bridget called to confirm all my details and my complain there after he asked me to send me picture of both the beds. I did that as per her request and on the 21 January 2022 send me an sms saying my complain was acknowledge and the exchange was approved, I should wait to hear from the shop or their warehouse within a week if they don't come back to me I must follow up with them as their part is complete and she will close the ticket. I waited after a week nobody contacted me and I called the Brit Branch and they've confirmed that I have to pay R990-00 as warranty fee which I was never told about and is for 1 base set. to my surprise called the sales lady from the Brits Branch to confirm if she stated for both beds and she said yes however the Restonic agent Bridget says is 1x base set. I called the head office (Sleepmaters) they confirmed that the complain was for two 3/4beds however the payment s for 1 base set. Someone need to fix this mess I feel mislead.

On the 27th January 2022 I called Sleepmasters Head Office need their assistance with logging a complain for the double bed as well since the manager at Wonderpark store was unable to track my records on her side since I cant find proof of purchase on my side. The complain ticket was created at the Head office and on the 31 January 2022 a lady by the name of Lydia (Area Manager) called me to find out about my complain I must say she was very helpful. She managed to assist me with the Invoice Number/ Proof of my purchase for the double bed.

I asked Lydia if I can wait for the Double bed claim to be processed so when I make the payment(Warranty Fee) I can do for both 3/4 beds and for the double bed as well. She advised me to rather pay separate.

On the 1st February 2022 which is today I've called the Head office to check how far is my double bed query only to find out that there was no ticket created. I have asked them to create it on behalf of Wonderpark branch since I have the Invoice number the lady agreed and the ticket was created with the Ref no: SM-SLEE-*** THEREFORE I asked her if my 3/4 Beds query is for 1 or 2 base set and she said my query was for 2x -three-quarter bed but the R990-00 warranty fee is for 1 set. I asked why not 2 base sets and she said she doesn't know all she can do is to created another ticket number to claim for the second 3/4 set.

I feel misleaded and *****ed-up by Bridget from Restonic she is not responding my questions of why the exchange is not for 2 sets since Brits branch logged the complain for 2 sets.