Poor quality product and service

I purchased a mattress and base set from Sleepmasters in White River, Mpumalanga on 11 Feb 2021 and a replacement was delivered on 12 July 2021, due to the springs pertruding through the mattress. I contacted them in May 2022, as I had been experiencing the same problem, and was told that its a poor quality matress, and that it would keep happening if it was replaced again. The sales lady suggested that the only way to solve the problem, would be for me to pay almost double the price to upgrade to a "descent" quality mattress. I asked her to log a call with her head office to resolve the issue. 4 Weeks later, when I followed up, I received an email advising that a call was never logged and given a reference number. A week ago, when following up, I was told that the supplier thought it was a duplication and closed the call. It a now another week later, with no response.

I mentioned On in my communication that no matter which way I turn the mattress, the springs hurt me, and that it's causing discomfort and loss of sleep. This doesn't seem to be a concern. I weight 49kg and sleep on the bed alone. I am appalled at the quality of product and service and have now requested a refund, as I am no longer willing to purchase from Sleepmasters, or experience the levels of after-market service they offer.