Poor Quality Beds and Shocking Customer Service – Ignored After Complaints (Ticket #***)

We bought a Bishop Cozy Nights bed from Sleepmasters, and within less than a year it was already damaged. We contacted them requesting a refund, but instead they smooth-talked my wife into accepting a replacement.

Unfortunately, the replacement was even worse. Within 6 months, it sagged so badly we both started experiencing constant back pain. We raised this again with Sleepmasters and logged a complaint (Ticket #***), but they have completely ignored us since.

It’s clear they do not stand behind the quality of their products, nor do they care about resolving genuine customer issues. We’ve followed up multiple times with no response — not even a courtesy acknowledgment.

Sleepmasters, your customer service is unacceptable and your product quality is questionable. We trusted your brand and were left in physical pain and financial loss. I strongly caution others to think twice before buying from you.