Poor quality beds and bad service: Sleepmasters

Disappointed and frustrated with the service I have received from the Potchefstroom store regarding a double bed and base set I purchased on 29 April 2022 (for my son) which started sagging in the middle, after less than two years from date of purchase.

After 3 months of no action, since logging my complaint on 12 April, I followed up on my initial complaint only to learn that it was not logged in the first place.

After following up on the progress of my complaint I was promised a replacement under guarantee. However, after six weeks of no action, and waiting for the replacement to be delivered as they were low on stock, I was informed that the guarantee had expired and a warranty fee of R1300 was required. This contradictory information has caused significant inconvenience and distress.

Countless phone calls, contradicting information from Sleepmasters Potchefstroom manager, area manager and customer service at Restonic, I can only say, do yourselves a favour and refrain from purchasing beds from Sleepmasters.